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Help Desk Resolution Guide

• Account Requests
• Using FTP in Dream Weaver
• Dreamweaver Self Help
• Email

o       Announcements and Discussion Mailing Lists

o      Student requests for 6 month email extension.

• Eudora
  • Auto-Reply (vacation message)

• MAC platform

• FTP
• Hardware and Software
• Mailman
• Microsoft Office Hardware Requirements
• Microsoft Office 2007 User Guide
• Microsoft Office 2007 Overview
• Microsoft Office 2007 Compatibility Issues
• Microsoft Windows 2000, XP and Vista Hardware Requirements
• Microsoft Word
• Mac OS X issues
  • Eudora 5.2
• Pop-ups
• Symantec Antivirus
• Surplus Procedure
• Titan Web
  • Frequently ask questions for Faculty and Staff
• TSO
• VMS
  • VMS Passwords