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What can I try if my printer isn't working? UW Oshkosh Faculty/Staff printers Only!

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Here are a few simple techniques that will solve many printer problems.

    1. Reboot your computer. This generally solves most printing problems.
    2. If it's not printing, or you're getting a message about the Fax printer, change your default printer: Start - Settings - Printers/Faxes. Right-click the printer you want, and then select (left-click) Set as Default.
    3. Check and make sure all connections going to and coming from the printer are firmly in place.
    4. Check that the printer is on-line:
      • Start - Settings - Printers, right-click the printer.
      • If there isn't a checkmark by "Set as Default", left-click that option to select it.
    5. Print a test page. If that prints and the application you are using doesn't, you probably will need to contact the application's vendor for support.
    6. Turn off your printer for 10 seconds and turn it back on. Make a note of any error messages or flashing lights when the printer is turned back on.
    7. If your printer is connected directly to another computer, try rebooting that computer. If your printer is connected to a JetDirect box, try unplugging the JetDirect box for 10 seconds.
    8. You may wish to uninstall and then re-install your printer.
    9. (If you need to uninstall the printer, it is highly recommended that you contact the help desk at (920)424-3020. This also applies to any error codes or messages that you may have on your printer.)

 

Printing a test page

These instructions will let you print a test page for most printers:

  1. Start - Settings - Printer
  2. Right-click the printer name, left-click Properties
  3. Click on the Print Test Page button.

 
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