Frequently Asked Questions

FAQ overview

• I need to reset my password for Titan mail, Titan Web, Novell, Web Server and Alumni E-mail. What is the correct procedure?
• What computer should I buy to bring to campus?
• What can I try if my printer isn't working? UW Oshkosh Faculty/Staff printers Only!
• What do I do when Titan Web and Titan Mail Connection Expires,Times Out or fails to authenicate?
• How do I clear cookies and cache?
• How do I disable pop blocker in Internet Explorer 6.0 and 7.0?
• How do I know what version of Internet Explorer I have?
• Where can I find the Office 2007 Compatibilty Pack?
• What information do I need, when creating a ticket at the help desk?
• How do I fix a PCL XL error?
• How do I know what version of Windows and Macintosh I Currently Have on My Computer?
• Where do I find the Office 2008 (Mac) File Format Converter for Office 2004?
• What are the Different Types of Microsoft Office Packages and Features?
• What are the requirements to install Windows Vista?
• How do I login into campus computers? (Novell Login)
• How do I access my Novell Drives from off campus?
• How do I know if I'm Eligible for a Novell, Titan Mail and Web Account at UW Oshkosh?
• What is NetDrive and how do I install it?
• What versions of Mac OS or Mac OS X does my Macintosh-compatible computer support?
• Is Eudora still supported on the UW Oshkosh Campus?
• How do I change the home page for my web browser?
• What are cookies?
• In Microsoft Internet Explorer for Windows, how do I view and control cookies?
• Using Netscape, Firefox, or Mozilla, how do I view and control cookies?
• In Safari for Mac OS X, how do I view and control cookies?
• How does automatic download blocking in Internet Explorer Work?
• For Windows web browsers, how do I enable or disable pop-ups?
• In Internet Explorer, how do I turn Java or JavaScript off or on?
• I've heard about problems with installing Windows and Microsoft updates; should I install these updates?
• What are some best practices for computer security?
• In Windows, how do I uninstall programs?
• In Mac OS or Mac OS X, what steps should I use to remove an application?
• In Symantec/Norton AntiVirus for Windows, how do I schedule automatic LiveUpdates and virus scans?
• How do I use Powerpoint 2007(Windows)? Office 2008 Powerpoint? (Macintosh)
• How do I use Star Reports?
• How do I use a flash drive? (Jump Drives)
• How do I use the new Titan Web (Peoplesoft) here at UW Oshkosh?
• How do I Reset My TitanMail Password?
• In Office 2007: Where's the file menu?
• What's new in the new version of TitanFiles?
• How do I Troubleshoot I-Tunes for Podcasting?
• How do I Prevent PDF Files from Opening in a Web Browser?
• Where do I go if I'm having problems installing I-Tunes?
• What do I do if the status bar disappears in Internet Explorer?
• In Internet Explorer: How do I reset Windows size?
• Where do I go for problems with End Note?
• What are the Operating System Requirements for SPSS software?
• Office 2007: What's Changed in Word?
• Office 2007: What's changed in Powerpoint?
• Office 2007: What's changed in Excel?
• Office 2007: What's changed in Access?
• Office 2007: What's changed in One Note?
• I'm having problems with a Macintosh? Are there any troubleshooting websites?
• How do I troubleshoot an I-Phone?
• What Should I consider when creating passwords for my own personal e-mail, D2L, Titan Mail, Novell, Titan Web or computer passwords in general?
• What should I know about e-mail netiquette?
• Should I open E-mail Attachments?
• How do I create a Signature in Outlook? Thunderbird? Apple Mail? Eudora? Titan Mail?
• I Can't Login into D2L: Why?
• I Can't See All My Courses in D2L: Why?
• How Do I Make My Laptop Battery Last Longer?
• How Do I Login to Linux at UW Oshkosh?
• What are bits, bytes, and other units of measure for digital information?
• On a PC, what are the differences between various kinds of memory?
• What is RAM?
• What is ROM?
• How can I know if my current computer and software are compatible with Windows Vista?
• In Windows Vista, how can I turn on the classic Windows menu bar?
• In Windows, how do I uninstall Office 2000, XP, 2003, or 2007?
• How do I change the time zone on my computer?
• Why Does My Computer Run Slow? (Windows)
• In Windows Vista, how do I switch to the Windows Classic Start menu or Classic Control Panel?
• In Windows 2000, XP, and Vista, how do I defragment my hard drive?
• How do I change the date and time on My Windows Computer?
• Should I have more than one antivirus program installed? Windows computers.
• In Microsoft Word, how can I work with documents created in different versions?
• What is a Macro Virus?
• I'm Having Computer Problems in the Dorms: Who Do I Contact?
• How Much Memory Does Windows Support?
• Windows Update. How do I use?
• What sites are restricted over the WOOSH wireless network at UW Oshkosh?
• How do I set my date and time in Windows Vista?
• What is a protocol?
• How do I Change My Novell Account Password? In Windows 2000 and XP?
• How do I Login Into Novell Here at UW Oshkosh?
• How do I have my Novell Password Reset, here at UW Oshkosh?
• How do I Login into Novell on a Macintosh OSX Machine Here at UW Oshkosh?
• What is my Student U: Drive? Here at UW Oshkosh.
• I want to upgrade the memory on my computer. What is the easiest way to do this?
• I've deleted a file. Question: How do I salvage a file that I've deleted from a network drive? Our network uses Novell.
• I'm trying to set-up my e-mail for off campus use. How do I do this?
• How do I configure my I-Phone, Blackberry, I-paq to work with the UW Oshkosh Titan Mail?
• How do I know if I'm running a 32-bit or 64-bit version of Windows? Why is this important?
• Linux Lab Doucumentation. Frequently Asked Questions?
• Linux Logging In?
• What is my Linux Password?
• How do I Print from Linux?
• What are the Linux Lab Workstation Specifications?
• What are the ACLS for Linux?
• Remote Access for Linux?
• I'm an instructor at UW Oshkosh, do we have podcasting for classes?
• How do I open a Works 6.0, a Works 7.0, a Works 8.0, or a Works 9.0 word processing document in Word
• What is spoofing? Phishing? Spam E-mails?
• How do I troubleshoot my wireless device on my computer?
• What is a driver? How does it work on my computer?
• How do I use the WISC software site? What's my login?
• I'm not able to Log-in Into the E-Reserves on the Library Home Page, or from off campus, what steps should I try?
• Windows Vista How-To? Troubleshooting.
• I received an e-mail stating that my UW Oshkosh Titan Mail was going to be disabled, what is the policy for this?
• How do I perform auto-fill or auto correct in Microsoft Word 2003, and 2004?
• How do I use auto-fill in Microsoft Excel? All PC and Mac Versions.
• How do I in Mac OS X - Force Eject a CD
• How do I manage my passwords in Thunderbird?
• In Microsoft Word, how do I make notecards or nametags?
• In Microsoft Word, how can I recover text from a damaged file?
• In a Word document, how do I insert a file from another application?
• In Microsoft Outlook 2002, 2003, and 2007, what are personal folder files, and how do I create them?
• About mail merges using Microsoft Office (Word) in Windows
• Before I install Microsoft Office 2000, XP, 2003, or 2007, should I uninstall previous versions?
• In Outlook for Windows, how do I export my messages or folders to a Personal Folder file, Excel workbook, or Access database?
• In Microsoft Outlook, how can I make replies to a message I send go to an address other than mine?
• In Windows, can I install and run multiple versions of Microsoft Office?
• In Microsoft Outlook, how do I display and send the full headers of an email message?
• Locations of commonly used Excel 2003 menu commands in Word 2007
• In a Word 2003, 2004, 2007, or 2008 document, how do I insert a Microsoft Excel spreadsheet?
• How does the Internet work?
• What is a browser, and what browsers are available?
• What is SSL and what are Certificates?
• How do I connect to the Internet?
• How do I forward my TitanMail to another email account
• What are some common forms of viruses?
• How do I avoid viruses?
• How do I know if I have a virus?
• What information should I have ready when I call the help desk?
• What is spam?
• Tips for Avoiding Spam.
• What are some common forms of Scam and Phishing E-mails?
• I'm a student at UW Oshkosh working in the labs. Should I save my work to the lab computers?
• How do I use Microsoft Word 2007?
• How do I use Microsoft Outlook 2007?
• How do I use Microsoft Excel 2007?
• In Microsoft Office for Mac OS or Mac OS X, how do I clear the lists of recently used documents?
• Why won't my PowerBook or iBook power up?
• What is the difference between QuickTime and QuickTime Pro?
• What file format is best suited for podcasting?
• In Mac OS X, how do I password-protect my computer?
• In Mac OS or Mac OS X, what should I do if a blinking question mark briefly appears when I restart my computer, but then it continues to start up normally?
• In Mac OS X, why can't I get sound to play from an audio CD?
• n Mac OS X, how do I turn file sharing on or off?
• In Mac OS X, how do I configure my network settings to use my AirPort card?
• How do I run Windows or Windows programs on my Macintosh?
• How do I use Filezilla?
• What is cyber crime?
• In Microsoft Outlook, how do I set up the Out of Office Assistant (vacation mail)?
• What are the new file extensions in Office 2007?
• In Microsoft Word, how can I recover text from a damaged file?
• On my BlackBerry, why do some web pages appear incorrectly and how can I fix it?
• For a BlackBerry, where can I get help or more information?
• With a BlackBerry, how do I change my signature?
• With a BlackBerry, how do I view and edit email attachments?
• How do I configure my BlackBerry Browser?
• How do I clear the cache in my BlackBerry Browser?
• Symantec's List of Known Viruses: All known viruses.
• How do I perform video editing off campus? What do I need in order to do this?
• Podcasting at UW Oshkosh. Overview and Questions?
• Is there a size limit for e-mail attachments that can be sent in Titanmail
• I have an Alumni Account. Can I have It Forwarded to My Blackberry?
• In Microsoft Word for Windows, how do I insert page numbers?
• How do I Create a Strong Password? How do I know how Strong it is?
• I'm unable to login into Titan Mail? Getting Java Script Error Line 42. How do I fix this?