A new Academic Computing Help Desk is operational as a single point of contact to meet the campus users' needs. It is available during normal business hours (7:45 am to 4:30 pm, Monday-Friday).

          Users should call (920) 424-3020 to receive immediate assistance in resolving their technical questions or problems. Users who prefer to send questions or problems via E-Mail to acshelp@uwosh.edu will be able to do so.

          The Help Desk will assist you with problems you may have with UW Oshkosh passwords, computer hardware, computer software, E-Mail, printing, and others. They will also place you on the work order list for computer hardware and/or software setups.

          Our trained Help Desk technicians have a complete database system at their disposal for resolving common technology problems. The databases contain local information as well as technical updates from leading technology corporations like Microsoft and Compaq. The questions or problems that are not immediately resolvable will be logged and assigned to an appropriate staff member. All walk-in traffic to Dempsey 307 will also be assisted by the Help Desk staff.

          Users can check the status of their request simply by calling the Help Desk. There will no longer be a need for anyone on campus to have to guess at whom they should call for Academic Computing technical assistance ... simply dial x3020.

Academic Computing Help Desk Update Connections, February/March 2000